Connectivity problems with the gateway

You can find instructions to troubleshoot your gateway connectivity issues below.

The gateway has two LED indicators:

• Top: connection to the sensors
• Bottom: connection to the internet and Growboard
  
  

If the top light is red or blinking, please:

1. Unplug the gateway

2. Wait 10 seconds
3. Plug the gateway back in and observe if the light becomes solid green

If the light is still red/blinking, please contact support@growficient.com.

If the bottom light is red, please:

1. Check if connecting it to an/another Ethernet cable connects it to the internet

   1. If your gateway is connected via Wifi, but connecting it via an Ethernet cable solves the issue, the wifi details are incorrect — please contact support@growficient.com
   2. If your gateway is connected via a Growficient-provided 4G, but connecting it via an Ethernet cable solves the issue, there could be an issue with the 4G — please contact support@growficient.com
   3. If your gateway is connected via a self-provided 4G, but connecting it via an Ethernet cable solves the issue, there could be an issue with the 4G — please contact your own internet provider

If the light is still red/blinking when an Ethernet cable is plugged in, please contact support@growficient.com to arrange a hardware repair.

External IT department?

Please check with your IT department that the gateway is allowed to send and receive traffic through the UDP 9993 port.

Resolution: Maintenance

Remote maintenance, such as software updates or changing Wifi details, requires Growficient to have online access to the gateway. If there is no internet access, the gateway will need to be sent to our office for repair. Please contact support@growficient.com to register the repair and receive shipping instructions.